Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Soothes skin inflammation and reduces redness and itching
• Strengthens hair follicles and stimulates healthy hair growth
• Helps reduce hair loss and invigorates the scalp
• Gives skin natural softness and radiance
• Relieves muscle spasms and joint pain
• Promotes relaxation and reduces nervous tension
• Supports blood circulation for the body and scalp
• Helps heal minor wounds and acne marks

🔹 Primary Uses

• Soothing skin inflammation and acne
• Improving scalp health and cleansing hair from dandruff
• Strengthening hair and increasing its shine and density
• Relieving joint pain and muscle spasms
• Body massage for relaxation and improved blood circulation
• Moisturizing dry skin and enhancing its radiance

🔹 Important Warning Before Use

• A highly concentrated essential oil, must be diluted with a carrier oil
• Do not use directly on skin or scalp without dilution
• It is recommended to perform a patch test before full application
• Do not use internally
• Avoid direct contact with eyes

🔹 Correct Usage Method

• Dilute at a 1:10 ratio with a carrier oil (jojoba – olive oil – castor)
• Gently massage onto the scalp
• Leave for 30 minutes to an hour, then wash with shampoo
• Use 2–3 times a week

For Skin:

• Dilute at a 1:15 ratio with a carrier oil (almond – jojoba – rosehip)
• Massage onto the skin with gentle circular motions
• Use 3–5 times a week

For Treatment (Joints and Muscles):

• Dilute at a 1:10 ratio with a carrier oil
• Massage onto the affected area with circular motions
• Use 1–2 times daily

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin types after dilution
• Suitable for dry and sensitive hair after dilution
• Suitable for all body areas after dilution

🔹 Expected Results

• Soothing skin inflammation within a few days
• Reducing hair loss and strengthening follicles within 4–6 weeks
• Improving hair and skin shine and freshness
• Relieving joint pain and spasms within days of regular use
• Feeling of body relaxation after massage

🔹 Combining Oil with Other Products

• With jojoba oil for sensitive skin
• With argan oil for hair hydration and shine
• With castor oil for hair thickening
• With lavender oil for relaxation and stress relief
• With sesame oil for joint pain

🔹 Safety and Warnings

• Patch test before full application
• Do not use internally
• Always dilute before use
• Avoid direct contact with eyes
• Not suitable for pregnant women without consultation

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 1–2 years

🔹 Oil Color and Consistency

• Light yellow to pale green color
• Light consistency and absorbs quickly

🔹 Quality and Source

• 100% natural essential oil
• Pressed from lemongrass plant leaves
• Free from any artificial additives

🔹 Common Questions – Lemongrass Oil

• Can it be used directly on the skin? → No, it must be diluted with a carrier oil
• Does it help with hair growth? → Yes, it stimulates scalp blood circulation
• Is it suitable for sensitive skin? → Yes, after dilution
• Can it be used daily? → Yes, after dilution
• Does it relieve joint pain? → Yes, with regular massage
• Is it for internal use? → No, it is for external use only

🔹 Return and Exchange Policy

• Product return or exchange is allowed within 7 days from the date of receipt according to the conditions:
– Product in its original condition
– Unopened and unused
– Presence of invoice or proof of purchase

🔹 Applicable Fees

• Return without defect: 5% administrative fee and customer bears shipping cost
• In case of product defect or damage: Company bears all fees and full refund or exchange is made

🔹 Refund Method

• Product inspection first
• Transfer of amount immediately upon receipt of the product after deducting any administrative fees, if any

🔹 Important Note

• Opened or used products are not allowed for return unless there is a proven manufacturing defect

Oils Magic

Lemongrass Oil

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Refreshing and invigorating for the scalp and skin — boosts blood circulation in the scalp

LE 185.00

Rich in Vitamin C, it refreshes skin and hair, provides radiance, and naturally lightens skin tone while improving hair and skin texture. Frequently Asked Questions

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