Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Luxurious and long-lasting fragrance that gives you a strong presence
• Calms nerves and reduces stress and anxiety, promoting psychological relaxation
• Lifts mood and provides a feeling of well-being and comfort
• Can be used to stimulate blood circulation during massage
• Supports hair shine and softness when mixed with nourishing oils
• Soothes skin and gives it a soft, luxurious touch when diluted
• A light antioxidant that protects skin and hair from environmental effects

🔹 Primary Uses

• As a luxurious perfume for the body and diffuser, to impart a grand presence
• For therapeutic massage and muscle relaxation
• To enhance hair shine and softness when mixed with carrier oils
• For skin care: softness and a luxurious touch when diluted

🔹 Important Pre-Use Warning

• A very concentrated and luxurious essential oil, it must always be diluted with a carrier oil
• Do not use directly on skin or hair without dilution
• It is recommended to perform a patch test before full use
• Do not use internally

🔹 Correct Method of Use

• 3–5 drops in 30 ml of carrier oil or in a diffuser to scent the area
• Can be applied to pulse points for a longer-lasting effect

For Hair (Optional):

• Dilute 1:20 with a carrier oil (coconut – argan – olive oil)
• Gently massage into scalp and hair
• Leave on for 30 minutes, then shampoo
• Use 1–2 times weekly

For Skin (Optional):

• Dilute 1:15 with a carrier oil
• Massage into skin with gentle circular movements
• Use 2–3 times weekly

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin types after dilution
• Suitable for dry and sensitive hair after dilution
• Suitable for all body areas after dilution

🔹 Expected Results

• Luxurious and long-lasting fragrance for body and diffuser
• Soft and shiny hair with diluted use
• Softness and light hydration for skin when diluted
• Noticeable body relaxation and reduction of psychological stress

🔹 Integrating the Oil with Other Products

• With coconut oil for hair and skin hydration
• With lavender oil for deep relaxation
• With Moroccan rose oil for luxurious skin
• With diffusers to scent home or office with a natural oud fragrance

🔹 Safety and Warnings

• Patch test before full use
• Do not use internally
• Always dilute before use
• Avoid direct eye contact
• Not suitable for infants without consultation

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 1–2 years

🔹 Oil Color and Consistency

• Dark brown to rich amber color
• Medium, slightly heavy consistency that gives a luxurious feel to the touch

🔹 Quality and Source

• 100% natural luxury essential oil
• Extracted from carefully selected natural oud wood
• Free from any artificial additives

🔹 FAQs – Luxury Oud Oil

• Is it suitable for sensitive skin? → Yes, after diluting with a carrier oil
• Can it be used for hair? → Yes, to enhance shine and softness after dilution
• Can it be used in a diffuser? → Yes, to impart a natural and luxurious fragrance
• Can it be used internally? → No, for external use only

🔹 Return and Exchange Policy

• Products can be returned or exchanged within 7 days from the date of receipt, according to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice present

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction, and the customer bears shipping costs
• In case of product defect or damage: The company bears all fees, and the full amount is refunded or exchanged

🔹 Refund Method

• Product inspection first
• Transfer the amount immediately upon receipt of the product after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products are not eligible for return unless there is a proven manufacturing defect

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