Common Questions

Frequently Asked Questions

The first 5 questions are shown — tap "Show More" for the rest.

🔹 Key Benefits

• Soothes skin inflammation and redness
• Reduces acne and its marks, supports skin healing
• Firms skin and reduces fine lines
• Helps even out skin tone
• Soothes the scalp and reduces itching
• Reduces hair loss and strengthens follicles
• Stimulates healthy hair growth
• Relieves joint and muscle pain
• Promotes relaxation and reduces stress and anxiety
• Helps improve sleep quality

🔹 Primary Uses

• Soothing sensitive and inflamed skin
• Treating acne and its marks
• Skin firming and anti-aging
• Treating hair loss and weak follicles
• Soothing the scalp
• Relieving muscle and joint pain
• Body massage for relaxation
• Improving sleep and nervous tension

🔹 Important Pre-Use Warning

• A very concentrated essential oil, always dilute with a carrier oil
• Do not use directly on skin without dilution
• It is recommended to perform a patch test before full use
• Do not use internally

🔹 Correct Usage Method

• Dilute at a 1:20 ratio with a carrier oil (jojoba – almond – rosehip)
• Apply to skin with gentle movements
• Use in the evening 3–5 times a week

For Hair:

• 5–10 drops in 30 ml of carrier oil (coconut – castor – jojoba)
• Massage into the scalp
• Leave for 1–3 hours then wash
• Use 2–3 times a week

For Joints and Muscles:

• Dilute at a 1:10 ratio with a carrier oil (sesame – olive oil)
• Massage onto the painful area
• Use 1–2 times daily

For Relaxation and Sleep:

• 2–4 drops in warm water for inhalation
• Or 5 drops in 30 ml of carrier oil for neck and chest massage

🔹 Suitable Skin / Hair Type

• Suitable for all skin types after dilution
• Suitable for sensitive skin after strong dilution
• Suitable for all hair types
• Suitable for all body areas

🔹 Expected Results

• Immediate soothing of skin and scalp
• Improvement in acne appearance within 1–2 weeks
• Reduction in hair loss within 3–5 weeks
• Improved sleep and relaxation from first use
• Muscle pain relief within days

🔹 Combining the Oil with Other Products

• With rosehip oil for skin regeneration
• With jojoba oil for sensitive skin
• With castor oil for hair thickening
• With frankincense oil for anti-wrinkle
• With peppermint oil for the scalp

🔹 Safety and Warnings

• Patch test before full use
• Do not use internally
• Do not use for pregnant women without consultation
• Always dilute before use
• Avoid direct contact with eyes

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close well after each use
• Shelf life: 1–2 years

🔹 Oil Color and Texture

• Transparent to light yellow color
• Light and fast-evaporating texture

🔹 Quality and Source

• 100% natural essential oil
• Steam-distilled from lavender flowers
• Free from any artificial additives

🔹 Frequently Asked Questions

• Can lavender oil be used directly on the skin?
→ No, it is a concentrated essential oil and must be diluted with a carrier oil.
• Is it suitable for sensitive skin?
→ Yes, after strong dilution (1:30 with a carrier oil).

• Does it cause skin irritation?

→ Rarely, but a patch test is always recommended.

• Can it be used daily?

→ Yes, after proper dilution.
• Is it suitable for hair loss?
→ Yes, it helps reduce hair loss and soothe the scalp.
• Is it beneficial for sleep and relaxation?
→ Yes, it is one of the best oils for improving sleep.
• Can it be mixed with other oils?
→ Yes, such as jojoba, castor, frankincense, rosehip.
• Is it for internal use?
→ No, it is not intended for internal use.

• Is it suitable for pregnant women?

→ Do not use for pregnant women without medical consultation.

🔹 Return and Exchange Policy

• Product return or exchange is permitted within 7 days from the date of receipt according to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice must be provided

🔹 Applicable Fees

• Return without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: Company bears all fees, and full refund or exchange is provided

🔹 Refund Method

• Product inspection first
• Fund transfer immediately upon receipt of the product after deducting any administrative fees, if applicable
• Opened or used products are not eligible for return unless there is proven manufacturing defect

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