Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Warm, luxurious, and long-lasting woody aromatic scent
• Calms nerves, reduces psychological stress, and promotes relaxation
• Softens skin and reduces signs of fatigue and exhaustion
• Contributes to skin cell regeneration and delays signs of aging
• Stimulates blood circulation when massaged, supporting muscle and joint health
• Enhances hair shine and softness when mixed with carrier oils
• Helps soothe minor skin inflammations and irritations

🔹 Main Uses

• As a luxurious perfume for the body or in a diffuser, to impart a distinctive natural scent
• For therapeutic massage and muscular and psychological relaxation
• To enhance hair softness and shine when used diluted
• For skin care: softness, freshness, and delaying the appearance of wrinkles

🔹 Important Warning Before Use

• Highly concentrated essential oil, must be diluted with a carrier oil before use
• Do not use directly on skin or hair without dilution
• It is recommended to perform a patch test before full application
• Do not use internally

🔹 Correct Method of Use

• 3–5 drops in 30 ml of carrier oil or in a diffuser to scent the area
• Can be applied to pulse points for a longer-lasting aromatic effect

For hair (optional):

• Dilute at a ratio of 1:20 with a carrier oil (coconut – argan – olive oil)
• Gently massage into scalp and hair
• Leave on for 30 minutes, then shampoo
• Use 1–2 times a week

For skin (optional):

• Dilute at a ratio of 1:15 with a carrier oil
• Gently massage onto skin in circular motions
• Use 2–3 times a week

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin types after dilution
• Suitable for dry and sensitive hair after dilution
• Suitable for all body areas after dilution

🔹 Expected Results

• Luxurious and long-lasting woody scent for body and diffusers
• Hair softness and shine when used diluted
• Skin softness and light moisturization after dilution
• Clear body relaxation and reduced psychological stress
• Improved skin appearance and delayed signs of fatigue and wrinkles

🔹 Combining the Oil with Other Products

• With coconut or argan oil for hair and skin
• With lavender oil for deep relaxation
• With diffusers to scent the home or office with a natural, woody, and luxurious aroma
• With Moroccan rose oil for luxurious skin

🔹 Safety and Warnings

• Patch test before full application
• Do not use internally
• Always dilute before use
• Avoid direct contact with eyes
• Not suitable for infants without consultation

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 1–2 years

🔹 Oil Color and Texture

• Transparent light yellow to brown color
• Medium, light texture that provides a luxurious feel upon touch

🔹 Quality and Source

• 100% natural essential oil
• Extracted from distinctive natural sandalwood
• Free from any artificial additives

🔹 Frequently Asked Questions – Luxurious Sandalwood Oil

• Is it suitable for sensitive skin? → Yes, after dilution with a carrier oil
• Can it be used for hair? → Yes, to enhance shine and softness after dilution
• Can it be used in a diffuser? → Yes, to impart a natural, luxurious aromatic scent
• Can it be used internally? → No, for external use only

🔹 Return and Exchange Policy

• Returns or exchanges are allowed within 7 days from the date of receipt according to the following conditions:
– Product is in its original condition
– Unopened and unused
– Proof of purchase or invoice is present

🔹 Applicable Fees

• Return without defect: 5% administrative fees deducted, and the customer bears shipping costs
• In case of product defect or damage: the company bears all fees and the full amount is refunded or exchanged

🔹 Refund Method

• Product inspection first
• Amount transferred immediately upon receipt of the product after deducting any administrative fees, if any

🔹 Important Note

• Open or used products are not allowed to be returned unless there is a proven manufacturing defect

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