Common Questions

Frequently Asked Questions

The first 5 questions are shown — tap "Show More" for the rest.

🔹 Key Benefits

• Imparts a distinctive, long-lasting fragrance to the body and clothes
• Calms nerves and promotes mental relaxation
• Helps improve mood and reduce stress and anxiety
• Can be used to stimulate blood circulation when massaged
• Supports hair health and increases its shine and softness (when mixed with other oils)
• Soothes skin and gives it softness and glow (when diluted with carrier oils)

🔹 Primary Uses

• As a natural perfume for the body and in diffusers
• For therapeutic massage and muscle relaxation
• For hair care: enhancing its shine and softness when mixed with nourishing oils
• For skin care: light brightening and softness when diluted with carrier oils

🔹 Important Pre-Use Warning

• Highly concentrated aromatic oil, must always be diluted with a carrier oil
• Do not use directly on skin or hair without dilution
• It is recommended to perform a patch test before full application
• Do not use internally

🔹 Correct Usage Method

• 5–10 drops in 30 ml of carrier oil for massage or in a diffuser
• Use as needed to impart a distinctive fragrance

For Hair (Optional):

• Dilute at a 1:20 ratio with a carrier oil (coconut – argan – olive oil)
• Gently massage into scalp and hair
• Leave on for 30 minutes, then shampoo
• Use 1–2 times a week

For Skin (Optional):

• Dilute at a 1:15 ratio with a carrier oil
• Massage into skin with gentle circular motions
• Use 2–3 times a week

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin types after dilution
• Suitable for dry and sensitive hair after dilution
• Suitable for all body areas after dilution

🔹 Expected Results

• Distinctive and long-lasting fragrance for body and diffusers
• Softness and shine for hair when used diluted
• Softness and light hydration for skin when diluted
• Body relaxation and reduced nervous tension

🔹 Combining Oil with Other Products

• With coconut oil for hair and skin hydration
• With lavender oil for relaxation and stress relief
• With amber oil + diffuser to impart a luxurious, long-lasting fragrance

🔹 Safety and Warnings

• Patch test before full application
• Do not use internally
• Always dilute before use
• Avoid direct eye contact
• Not suitable for infants without consultation

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 1–2 years

🔹 Oil Color and Consistency

• Golden brown to amber color
• Light to medium consistency

🔹 Quality and Source

• 100% natural aromatic oil
• Extracted from natural amber resin
• Free from artificial additives

🔹 Frequently Asked Questions – Amber Oil

• Is it suitable for sensitive skin? → Yes, after dilution with a carrier oil
• Can it be used for hair? → Yes, to enhance shine and softness after dilution
• Can it be used in a diffuser? → Yes, to impart a distinctive fragrance
• Can it be used internally? → No, for external use only

🔹 Return and Exchange Policy

• Product returns or exchanges are permitted within 7 days of receipt, subject to the following conditions:
– Product is in its original condition
– Unopened and unused
– Proof of purchase or invoice is available

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: Company bears all fees, and full refund or exchange is provided

🔹 Refund Method

• Product inspection first
• Amount transferred immediately upon receipt of product, after deducting any administrative fees, if applicable

🔹 Important Note

• Open or used products are not eligible for return unless there is a proven manufacturing defect

Oils Magic