Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Tightens skin and reduces wrinkles and fine lines
• Helps unify skin tone and reduce hyperpigmentation
• Soothes skin inflammation and reduces redness
• Promotes cell renewal and gives skin radiance
• Relieves joint, bone, and rheumatism pain
• Helps soothe muscle spasms
• Supports wound healing and acne scars
• Promotes relaxation and reduces nervous tension
• Strengthens the body's immunity against infections

🔹 Primary Uses

• Skin tightening and anti-aging
• Treating hyperpigmentation and dark spots
• Soothing sensitive and inflamed skin
• Relieving joint and bone pain
• Body massage for relaxation and stress relief
• Improving the appearance of wounds and scars

🔹 Important Pre-Use Warning

• Highly concentrated essential oil; always dilute with a carrier oil
• Do not use directly on skin without dilution
• It is recommended to perform a patch test before full use
• Do not use internally

🔹 Correct Method of Use

• Dilute at a 1:20 ratio with a carrier oil (jojoba – almond – rosehip)
• Apply to skin with gentle movements
• Use in the evening 3–5 times a week

For Bones and Joints:

• Dilute at a 1:10 ratio with a carrier oil (sesame – olive oil – coconut)
• Massage into the painful area with circular motions
• Use 1–2 times daily

For Body (Therapeutic and Relaxation):

• 5–10 drops in 30 ml of carrier oil
• Use for full body massage
• Repeat as needed

🔹 Suitable Skin / Body Type

• Suitable for all skin types after dilution
• Suitable for sensitive skin after strong dilution
• Suitable for all body areas

🔹 Expected Results

• Improved skin radiance and firmness within 2–4 weeks
• Gradual reduction of wrinkles and hyperpigmentation
• Relief from joint pain within days of regular use
• Noticeable body relaxation after massage

🔹 Combining Oil with Other Products

• With rosehip oil for skin renewal
• With jojoba oil for sensitive skin
• With sesame oil for joint pain
• With lavender oil for relaxation

🔹 Safety and Warnings

• Patch test before full use
• Do not use internally
• Do not use for pregnant women without consultation
• Avoid direct eye contact
• Always dilute before use

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 1–2 years

🔹 Oil Color and Texture

• Transparent to light yellow color
• Light and fast-evaporating texture

🔹 Quality and Source

• 100% natural essential oil
• Steam distilled from frankincense resin
• Free from any artificial additives

🔹 FAQs – Frankincense Essential Oil

• Can frankincense oil be used directly on the skin?
→ No, it is a concentrated essential oil and must be diluted with a carrier oil before use.
• Is it suitable for sensitive skin?
→ Yes, after strong dilution (1:30 with a carrier oil such as jojoba or almond).
• Does it help tighten skin and reduce wrinkles?
→ Yes, it supports cell renewal and reduces fine lines with consistent use.

• Is it beneficial for hyperpigmentation and dark spots?

→ Yes, it helps to gradually unify skin tone.
• Can it be used for joint and bone pain?
→ Yes, after diluting it with a carrier oil and massaging the painful area.
• Does it cause skin irritation?
→ Rarely, but it is always recommended to perform a patch test before full use.

• Can it be used daily?

→ Yes, after proper dilution.

• Can it be mixed with other oils?

→ Yes, such as jojoba, rosehip, sesame, lavender.
• Is it for internal use?
→ No, it is not intended for internal use.
• Is it suitable for pregnant women?
→ Do not use for pregnant women without medical consultation.
• Does it have a strong scent?
→ It has a warm, natural woody scent that fades after absorption.
• When do results appear?
→ Improved skin radiance within 2–4 weeks, and joint pain relief within days.

🔹 Return and Exchange Policy

• Product returns or exchanges are permitted within 7 days from the date of receipt, according to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice is required

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of defect or damage to the product: the company bears all fees and the full amount is refunded or exchanged

🔹 Refund Method

• Product inspection first
• Amount transferred immediately upon receipt of the product, after deducting any administrative fees, if applicable

🔹 Important Note

• Open or used products are not eligible for return unless there is a proven manufacturing defect

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