Common Questions

Frequently Asked Questions

The first 5 questions are shown — tap "Show More" for the rest.

🔹 Key Benefits

• Soothes skin, reduces inflammation, and treats irritation and pimples
• Strengthens hair follicles, stimulates healthy hair growth, and reduces hair loss
• Limits germs and bacteria on skin, hair, and in the mouth
• Alleviates joint and bone pain and reduces muscle spasms
• Boosts immunity and strengthens the body's resistance against infections
• Stimulates blood circulation to the scalp and body
• Rich in antioxidants to combat free radicals and delay signs of aging

🔹 Primary Uses

• Skin Care: Soothes inflammation, fights bacteria, improves skin elasticity
• Hair Care: Stimulates hair growth and strengthens follicles
• Body Care: Relieves joint and muscle pain
• Germicidal Properties: Cleanses skin and oral surfaces when diluted

🔹 Important Pre-Use Warning

• This is a highly concentrated essential oil and must always be diluted with a carrier oil
• Do not use directly on skin or hair without dilution
• It is recommended to perform a patch test before full application
• Do not use internally except under specialist supervision
• Avoid direct contact with eyes

🔹 Correct Usage Method

• Dilute at a 1:10 ratio with a carrier oil (jojoba – olive oil – castor oil)
• Gently massage into scalp and hair
• Leave for 30–60 minutes then wash with shampoo
• Use 2–3 times a week

For Skin:

• Dilute at a 1:15 ratio with a carrier oil
• Massage into the skin with gentle circular motions
• Use 3–5 times a week

For Joints and Bones:

• Dilute at a 1:10 ratio with a carrier oil
• Massage into the painful area with circular motions
• Use 1–2 times daily

For Germicidal Action:

• Apply a diluted drop with a carrier oil to the area to be disinfected
• Use 1–2 times daily

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin types after dilution
• Suitable for dry and sensitive hair after dilution
• Suitable for all body areas after dilution

🔹 Expected Results

• Soothed skin and reduced inflammation within weeks
• Strengthened hair follicles, improved density and shine
• Reduced germs and bacteria on skin and in the mouth
• Alleviated joint and muscle pain after regular use

🔹 Combining Oil with Other Products

• With coconut oil for hair and skin hydration
• With argan oil for treating dryness and hair shine
• With frankincense oil to help with relaxation and pain relief
• With lavender oil to soothe skin and hair

🔹 Safety and Warnings

• Patch test before full application
• Do not use internally except under specialist supervision
• Always dilute before use
• Avoid direct contact with eyes
• Not suitable for infants without consultation

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 1–2 years

🔹 Oil Color and Consistency

• Dark brown to light green color
• Medium and light consistency after dilution

🔹 Quality and Source

• 100% natural essential oil
• Steam-distilled from thyme plant
• Free from any artificial additives

🔹 Common Questions – Thyme Oil

• Can it be used directly on the skin? → No, it must be diluted with a carrier oil
• Does it help with hair growth? → Yes, it strengthens follicles and stimulates growth
• Is it suitable for children? → Not for infants without consultation
• Can it be used against germs? → Yes, when diluted with a carrier oil
• Can it be mixed with other oils? → Yes, to enhance benefits

🔹 Return and Exchange Policy

• Returns or exchanges are permitted within 7 days from the date of receipt, subject to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice must be provided

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: The company bears all fees, and a full refund or exchange will be issued

🔹 Refund Method

• Product inspection first
• Refund immediately upon receipt of the product after deducting any administrative fees, if applicable

🔹 Important Note

• Open or used products cannot be returned unless there is a proven manufacturing defect

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