Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Gives skin softness and a natural aromatic scent
• Soothes inflamed skin and reduces redness
• Nourishes hair and increases its natural shine
• Helps moisturize the scalp and stimulate hair follicles
• Contributes to relaxation and reduces psychological stress when massaged
• Rich in antioxidants to support skin and hair health
• Improves mood and enhances feelings of comfort when inhaled

🔹 Primary Uses

• Skin massage for softness and a distinctive aromatic scent
• Adding one or two drops to hair to increase moisture and shine
• Body massage for relaxation and stress reduction
• Mixing the oil into cosmetic products to enhance scent and benefits

🔹 Important Pre-Use Warning

• Very concentrated essential oil and must be diluted with a carrier oil before use
• Do not use directly on skin or scalp without dilution
• It is recommended to perform a patch test before full use
• Do not use internally
• Avoid direct eye contact

🔹 Correct Method of Use

• Dilute at a 1:10 ratio with a carrier oil (jojoba – olive oil – castor)
• Gently massage onto scalp and hair
• Leave on for 30–60 minutes, then wash with shampoo
• Use 2–3 times a week

For Skin:

• Dilute at a 1:15 ratio with a carrier oil
• Massage onto skin with gentle circular motions
• Use 3–5 times a week

For Body Massage:

• 5–10 drops in 30 ml of carrier oil
• Use for full body massage
• Promotes relaxation and reduces stress

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin types after dilution
• Suitable for dry and sensitive hair after dilution
• Suitable for all body areas after dilution

🔹 Expected Results

• Softness and moisture for skin and hair after regular use
• Natural hair shine within weeks
• noticeable body relaxation after massage
• Pleasant and long-lasting aromatic scent

🔹 Blending Oil with Other Products

• With coconut oil for moisturizing hair and skin
• With almond oil for nourishing skin and scalp
• With lavender or orange oils to enhance relaxation

🔹 Safety and Warnings

• Patch test before full use
• Do not use internally
• Always dilute before use
• Avoid direct eye contact
• Not suitable for infants without consultation

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 1–2 years

🔹 Oil Color and Texture

• Light brown to creamy color
• Medium and light texture, quickly absorbed after dilution

🔹 Quality and Source

• 100% natural essential oil
• Extracted from natural vanilla
• Free from any artificial additives

🔹 Frequently Asked Questions – Vanilla Oil

• Can it be used directly on the skin? → No, it must be diluted with a carrier oil
• Does it help with hair shine? → Yes, it increases natural hair shine
• Is it suitable for sensitive skin? → Yes, after dilution
• Can it be used daily? → Yes, after dilution
• Can it be mixed with other oils? → Yes, to enhance benefits and scent

🔹 Return and Exchange Policy

• Product return or exchange is permitted within 7 days from the date of receipt according to the following conditions:
– Product in original condition
– Unopened and unused
– Proof of purchase or invoice present

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: company bears all fees and full refund or exchange is issued

🔹 Refund Method

• Product inspection first
• Fund transfer immediately upon receipt of the product after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products cannot be returned unless there is a proven manufacturing defect

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