Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Moisturizes hair and scalp, giving it natural softness and shine
• Strengthens hair follicles and reduces hair loss
• Helps prevent hair breakage and improves elasticity
• Softens dry and brittle hair
• Moisturizes skin and gives it a healthy glow
• Slows the appearance of wrinkles and fine lines and increases skin elasticity
• Reduces redness and inflammation and soothes sensitive skin
• Evens skin tone and reduces dark spots
• Promotes nail health and prevents breakage

🔹 Primary Uses

• Moisturizing dry and brittle hair
• Treating sensitive and dry scalp
• Improving hair shine and elasticity
• Moisturizing skin and making it soft and glowing
• Reducing wrinkles and fine lines
• Brightening skin and evening its tone
• Nourishing nails and maintaining their health

🔹 Important Pre-Use Notice

• Light to medium consistency, easily absorbed
• Always recommended to do a sensitivity test before full use
• For external use only

🔹 Correct Hair Usage Method

• Mix with a light oil or carrier oil (such as jojoba or almond) at a 1:2 ratio
• Gently massage into scalp and hair
• Leave on for 1–3 hours or overnight
• Wash with appropriate shampoo
• Use 2–3 times a week
For Skin:
• A small amount with circular massage on the face or body
• Can be mixed with a light oil for faster absorption
• Use daily or as needed
For Nails:
• A small drop with massage around the nails and surrounding skin
• Use daily to maintain strength and shine

🔹 Suitable Hair / Skin Type

• Suitable for all hair types, including dry and brittle
• Suitable for all skin types, including sensitive
• Can be diluted for very oily skin

🔹 Expected Results

• Immediate hair softness and shine
• Skin hydration and plumpness within 2–3 weeks
• Improved hair follicle strength within 4–6 weeks
• Improved skin elasticity and even tone within 4–8 weeks
• Nail nourishment and prevention of breakage within 3–4 weeks

🔹 Combining Oil with Other Products

• With argan oil for dryness treatment and hair shine
• With almond oil for hair and skin hydration
• With jojoba oil to regulate sebum secretion
• With Moroccan rose oil for skin brightening and regeneration
• With vitamin E oil for hair and skin nourishment

🔹 Safety and Warnings

• Sensitivity test before full use
• Not for internal use
• Avoid direct contact with eyes
• Dilute for very sensitive skin

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Oil Color and Consistency

• Natural light rosy red color
• Light to medium consistency, fast absorbing

🔹 Quality and Source

• 100% natural and cold-pressed
• Free of preservatives or chemicals
• Stored in a dark bottle to protect it from light

🔹 Frequently Asked Questions

• Does it cause excessive oiliness? → No, it absorbs easily
• Can it be used daily? → Yes, as needed for hair and skin
• Is it suitable for sensitive skin? → Yes, after dilution if necessary

🔹 Return and Exchange Policy

• Product return or exchange is allowed within 7 days from the date of receipt under the following conditions:
– Product is in its original condition
– Unopened and unused
– Proof of purchase or invoice

🔹 Applicable Fees

• Return without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: Company bears all fees, and the full amount is refunded or product is exchanged

🔹 Refund Method

• Product inspection first
• Transfer of amount immediately upon receipt of product after deducting any administrative fees, if any

🔹 Important Note

• Opened or used products are not allowed to be returned unless there is a proven manufacturing defect

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