Common Questions

Frequently Asked Questions

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🔹 Key benefits of pumpkin seed oil

• Reduces DHT hormone effect and slows hair loss
• Strengthens hair follicles and stimulates healthy hair growth
• Moisturizes hair and scalp and prevents dandruff
• Strengthens nails and prevents breakage
• Rich in antioxidants to support skin and hair health
• Boosts scalp circulation

🔹 Primary uses

• Treating genetic baldness and weak hair
• Strengthening hair follicles and increasing hair density
• Moisturizing dry scalp and hair
• Improving hair shine and nourishment
• Strengthening nails, eyebrows, and eyelashes

🔹 Important warning before use

• Light and fast-absorbing, usually does not cause excess oiliness
• It is always recommended to perform a patch test before full application

🔹 Correct application for hair

• Massage directly onto the scalp or mix with other oils (jojoba or castor)
• Leave on for 1–3 hours then shampoo
• Use 2–3 times a week
For eyelashes and eyebrows:
• A small dot daily before bed using a clean brush
For skin:
• A small amount on dry or oily areas as needed
• Use daily or as needed

🔹 Suitable hair/skin type

• Suitable for all hair and skin types
• Can be diluted for very sensitive skin or very fine hair

🔹 Expected results

• Reduced hair loss within 4–6 weeks
• Increased hair density and improved appearance within 6–12 weeks
• Instant hydration and shine for hair and skin

🔹 Combining the oil with other products

• With jojoba oil to reduce DHT
• With castor oil for hair thickening
• With argan oil for dryness treatment and hair shine
• With almond oil for skin nourishment and hydration

🔹 Safety and warnings

• Patch test before full use
• Do not use internally
• Avoid direct eye contact

🔹 Storage and shelf life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Oil color and texture

• Natural pumpkin seed oil color is green to light brown
• Light and absorbs quickly without leaving a greasy residue

🔹 Quality and source

• 100% natural and cold-pressed
• Free from preservatives or chemicals
• Stored in a dark bottle to protect it from light

🔹 Common questions

• Does it cause excess oiliness? → No, it absorbs easily
• Can it be used daily? → Yes, for skin and hair as needed
• Is it suitable for sensitive skin? → Yes, very suitable

🔹 Return and exchange policy

• Product returns or exchanges are permitted within 7 days from the date of receipt, subject to the following conditions:
– Product is in its original condition
– Unopened and unused
– Proof of purchase or invoice is present

🔹 Applicable fees

• Returns without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: Company bears all fees, and full refund or exchange is issued

🔹 Refund method

• Product inspection first
• Amount transferred immediately upon receipt of the product after deducting any administrative fees, if applicable

🔹 Important note

• Opened or used products are not eligible for return unless there is a proven manufacturing defect

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