Common Questions

Frequently Asked Questions

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🔹 Key benefits of grapeseed oil

• Deeply moisturizes skin and hair without weighing them down
• Rich in antioxidants that fight premature aging and reduce wrinkles
• Strengthens hair and prevents hair loss and breakage
• Stimulates hair growth and strengthens follicles
• Reduces irritation and redness in sensitive skin
• Helps firm skin and improve its elasticity
• Nourishes nails and prevents breakage

🔹 Primary uses

• Moisturizing dry and combination hair
• Treating oily or flaky scalp
• Fighting signs of aging and dark spots
• Gradually lightening and unifying skin tone
• Thickening and strengthening eyelashes and eyebrows
• Strengthening nails

🔹 Important notice before use

• Grapeseed oil is very light and absorbs quickly, but it is recommended to dilute it with any heavy oils if necessary to increase absorption
• It is always recommended to perform a patch test before full use

🔹 Correct application for hair

• Mix with essential oils or an active oil at a ratio of one dropper of grapeseed oil to 1% essential oil
• Gently massage into the scalp
• Leave on for 1 to 3 hours, then shampoo
• Use 2–3 times a week
For eyelashes and eyebrows:
• A tiny drop daily before bed using a clean brush
For skin:
• A small amount on the face or body with a gentle massage
• Use daily or as needed
For dark circles and spots:
• Apply small drops to affected areas with a light massage daily

🔹 Suitable hair/skin type

• Suitable for all skin types, including sensitive and oily
• Suitable for dry, normal, and combination hair
• Can be diluted for very sensitive skin or very fine hair

🔹 Expected results

• Instant hydration and softness for skin and hair
• Improved appearance of skin and dark circles within 2–3 weeks
• Strengthened hair and eyelashes within 4–6 weeks
• Results improve with continued use

🔹 Combining the oil with other products

• With argan oil for dryness treatment and hair shine
• With jojoba oil for sebum regulation
• With rose or lavender oil for skin nourishment

🔹 Safety and warnings

• Patch test before full use: Apply a small amount to the inside of the arm or behind the ear for 24 hours
• Not for internal use
• Suitable for sensitive skin
• Avoid eye contact

🔹 Storage and shelf life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life is typically 12–24 months

🔹 Oil color and texture

• Natural grapeseed oil is light green to clear yellow
• Very light and absorbs quickly without leaving a greasy residue

🔹 Quality and source

• 100% natural and cold-pressed
• Free of preservatives or chemicals
• Stored in a dark bottle to protect it from light

🔹 Frequently asked questions

• Does it cause excess oiliness? → No, it absorbs quickly and leaves the skin feeling light
• Can it be used daily? → Yes, for skin and hair as needed
• Is it suitable for sensitive skin? → Yes, very suitable

🔹 Return and exchange policy

• Returns or exchanges are permitted within 7 days of the date of receipt, subject to the following conditions:
– Product in original condition
– Unopened and unused
– Proof of purchase or invoice present

🔹 Applicable fees

• Return without defect: 5% administrative fees deducted, and shipping cost borne by the customer
• In case of product defect or damage: Company bears all fees, and full refund or exchange is issued

🔹 Refund method

• Product inspection first
• Funds transferred immediately upon receipt of the product after deducting any administrative fees, if applicable

🔹 Important note

• Opened or used products cannot be returned unless there is a proven manufacturing defect

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