Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Gives skin a natural glow and freshness
• Helps even out skin tone and reduce pigmentation
• Reduces fine lines and gradually tightens skin
• Strengthens hair and stimulates follicle growth
• Increases hair shine and vitality
• Stimulates blood circulation for hair and body
• Relieves stress and anxiety, and promotes relaxation
• Helps improve digestion when used diluted
• Strengthens immunity and promotes overall health
• Relieves muscle and joint pain when massaged

🔹 Primary Uses

• Improving skin freshness and texture
• Evening out skin tone and reducing dark spots
• Stimulating the scalp and promoting hair growth
• Strengthening hair and increasing its shine and density
• Body massage to relieve tension and muscle stiffness
• Natural and therapeutic body and hair care

🔹 Important Pre-Use Warning

• Very concentrated essential oil, always dilute with a carrier oil
• Do not use directly on skin without dilution
• It is recommended to perform an allergy test before full application
• Do not use internally unless specifically diluted for edible use
• Avoid direct contact with eyes

🔹 Correct Usage Method

• Dilute at a 1:10 ratio with a carrier oil (jojoba – castor – olive oil)
• Gently massage onto the scalp
• Leave for 1–3 hours then wash with shampoo
• Use 2–3 times a week

For Skin:

• Dilute at a 1:20 ratio with a carrier oil (almond – jojoba – rosehip)
• Apply to skin with gentle circular motions
• Use 3–5 times a week

For Body and Muscle/Joint Treatment:

• Dilute at a 1:10 ratio with a carrier oil (sesame – olive oil – coconut)
• Massage onto the painful area
• Use 1–2 times daily

For Relaxation and Mood Improvement:

• 2–4 drops in a diffuser or direct inhalation
• Use daily as needed

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin types after dilution
• Suitable for sensitive skin after strong dilution
• Suitable for all body and hair areas

🔹 Expected Results

• Improved skin freshness and texture within 2–4 weeks
• Even skin tone and reduced pigmentation within 3–6 weeks
• Increased hair shine and vitality within 4–8 weeks
• Relief of muscle and joint pain after several massage sessions
• Relaxation and improved mood after regular use

🔹 Combining Oil with Other Products

• With jojoba oil for dry and sensitive hair
• With castor oil for hair thickening
• With lavender oil for relaxation and stress relief
• With vitamin E oil for skin and hair nourishment
• With peppermint oil for stimulating blood circulation

🔹 Safety and Warnings

• Allergy test before full use
• Do not use internally unless specifically diluted
• Always dilute before use
• Avoid direct contact with eyes
• Not suitable for pregnant women without consultation

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 1–2 years

🔹 Oil Color and Consistency

• Light orange to golden yellow color
• Light, fast-absorbing consistency

🔹 Quality and Source

• 100% natural essential oil
• Cold-pressed from fresh orange peels
• Free from any artificial additives

🔹 FAQs – Orange Essential Oil

• Can it be used directly on the skin? → No, it must be diluted with a carrier oil
• Does it help hair growth? → Yes, it stimulates scalp blood circulation
• Is it suitable for sensitive skin? → Yes, after strong dilution
• Can it be used daily? → Yes, after dilution
• Does it relieve stress? → Yes, it provides relaxation and a calm mood
• Is it used internally? → No, not intended unless specifically diluted

🔹 Return and Exchange Policy

• Product can be returned or exchanged within 7 days from the date of receipt, according to the following conditions:
– Product is in its original condition
– Unopened and unused
– Proof of purchase or invoice is present

🔹 Applicable Fees

• Return without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: Company bears all fees, and full refund or exchange is provided

🔹 Refund Method

• Product inspection first
• Refund immediately upon receipt of product after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products are not eligible for return unless there is a proven manufacturing defect

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