Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Soothes skin inflammation, reduces redness, and lessens acne
• Strengthens hair follicles, stimulates healthy hair growth, and reduces hair loss
• Promotes oral and dental health and reduces bad breath
• Relieves joint and muscle pain when massaged
• Supports respiratory health and reduces congestion
• Rich in antioxidants to combat free radicals and delay signs of aging
• Helps relax and reduce psychological stress when massaged

🔹 Primary Uses

• Skin care: soothing inflammation and improving skin elasticity
• Hair care: stimulating hair growth and strengthening follicles
• Oral care: reducing bad breath and supporting gum health
• Joint and muscle treatment: relieving pain and spasms
• Respiratory system: inhaling the oil to relieve congestion and support breathing

🔹 Important Pre-Use Warning

• A highly concentrated essential oil that must always be diluted with a carrier oil
• Do not use directly on skin or hair without dilution
• It is recommended to perform a patch test before full use
• Do not use internally except under specialist supervision
• Avoid direct eye contact

🔹 Correct Usage Method

• Dilute at a 1:10 ratio with a carrier oil (jojoba – olive oil – castor)
• Gently massage onto scalp and hair
• Leave for 30–60 minutes, then wash with shampoo
• Use 2–3 times a week

For skin:

• Dilute at a 1:15 ratio with a carrier oil
• Massage onto skin with gentle circular motions
• Use 3–5 times a week

For oral use:

• A small drop on a toothbrush or added to a gargle with a carrier oil (olive oil)
• Do not swallow

For joints and muscles:

• Dilute at a 1:10 ratio with a carrier oil
• Massage onto the painful area with circular motions
• Use 1–2 times daily

For the respiratory system:

• 1–2 drops in a vaporizer or diffuser
• Inhale the steam to relieve congestion

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin types after dilution
• Suitable for dry and sensitive hair after dilution
• Suitable for all body areas after dilution

🔹 Expected Results

• Soothing skin and reducing inflammation within weeks
• Strengthening hair follicles and improving density and shine
• Reducing bad breath and improving gum health
• Relieving joint and muscle pain after regular use
• Supporting breathing and reducing congestion

🔹 Combining the oil with other products

• With coconut oil for hair and skin hydration
• With almond oil for nourishing skin and scalp
• With lavender oil for relaxation and improved sleep
• With tea tree oil to enhance skin and oral benefits

🔹 Safety and Warnings

• Patch test before full use
• Do not use internally except under specialist supervision
• Always dilute before use
• Avoid direct eye contact
• Not suitable for infants without consultation

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 1–2 years

🔹 Oil Color and Consistency

• Dark brown to light red color
• Medium and light consistency after dilution

🔹 Quality and Source

• 100% natural essential oil
• Steam-distilled from clove flowers
• Free from any artificial additives

🔹 FAQs – Clove Oil

• Can it be used directly on the skin? → No, it must be diluted with a carrier oil
• Does it help with hair growth? → Yes, it strengthens follicles and stimulates hair growth
• Is it suitable for children? → Not for infants without consultation
• Can it be used for the mouth? → Yes, but small, diluted drops, not to be swallowed
• Can it be mixed with other oils? → Yes, to enhance benefits

🔹 Return and Exchange Policy

• Product returns or exchanges are permitted within 7 days from the date of receipt, subject to the following conditions:
– Product is in its original condition
– Unopened and unused
– Presence of an invoice or proof of purchase

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: the company bears all fees and the full amount is refunded or exchanged

🔹 Refund Method

• Product inspection first
• Transfer of amount immediately upon receipt of the product after deducting any administrative fees, if any

🔹 Important Note

• Opened or used products are not eligible for return unless there is a proven manufacturing defect

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