Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Deeply moisturizes skin and softens its texture
• Helps to gradually lighten skin tone
• Gives hair shine and softness
• Contains refreshing and invigorating natural aromatic properties
• Improves skin elasticity and reduces signs of fatigue
• Helps to soothe skin after sun exposure or external factors

🔹 Primary Uses

• Full body moisturization after showering
• Care for dry hair or split ends
• Giving skin natural softness and glow
• Improving skin texture, making it soft and supple
• Adding a refreshing natural scent to the body and hair

🔹 Important Pre-Use Notice

• 100% natural and free of chemicals
• It is recommended to warm a small amount between hands before use
• For external use only

🔹 Correct Application Method for Body

• Apply a suitable amount and massage onto the body after showering
• Use daily or as needed

For Hair:

• A small amount on hair ends or scalp
• Leave on for 30–60 minutes, then shampoo
• Use twice weekly for dry or split ends

For Fragrance:

• A small amount on the body or hands for a refreshing natural scent

🔹 Suitable Hair/Skin/Body Type

• Suitable for all skin and hair types
• Suitable for all body areas

🔹 Expected Results

• Immediate softness and hydration for skin and hair
• Gradual lightening of skin tone with continued use
• Refreshing natural scent for body and hair
• Improved skin and hair texture within a few weeks

🔹 Combining the Butter with Other Products

• With jojoba oil or almond oil for increased hydration
• With argan oil for dry and split hair
• With essential oils like lavender or rose for increased longevity and scent

🔹 Safety and Warnings

• Perform a sensitivity test before full application
• For external use only
• Avoid direct eye contact

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Butter Color and Consistency

• Light green to creamy color
• Medium, smooth consistency that melts quickly when warmed in the hands

🔹 Quality and Source

• 100% natural
• Free from preservatives or chemicals

🔹 Common Questions – Lemongrass Butter

• Is it suitable for sensitive skin? → Yes, after warming a small amount before use
• Can it be used on hair daily? → Yes, in small amounts on the ends
• Does it provide a long-lasting scent? → Yes, a natural scent that lasts for hours
• Can it be combined with other natural oils? → Yes, to increase hydration and scent

🔹 Return and Exchange Policy

• Product return or exchange is allowed within 7 days from the date of receipt according to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice required

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction, and the customer bears shipping costs
• In case of product defect or damage: The company bears all fees, and the full amount is refunded or exchanged

🔹 Refund Method

• Product inspection first
• Fund transfer immediately upon product receipt after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products are not allowed for return unless there is a proven manufacturing defect

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