Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Deeply moisturizes the skin, giving it softness and elasticity
• Gives the skin a natural, refreshing, and aromatic scent
• Strengthens hair and increases its shine and softness
• Protects hair from dryness and split ends
• Helps soothe skin after exposure to heat or environmental factors
• Contains antioxidants to renew cells and delay signs of aging

🔹 Main Uses

• Moisturizing the entire body after showering
• Caring for dry hair or split ends
• Giving the body and hair a natural and attractive scent
• Protecting skin and hair from dryness and environmental factors
• Improving skin texture and softness

🔹 Important Pre-Use Notice

• 100% natural and free of chemicals
• It is preferable to warm a small amount between the hands before use
• For external use only

🔹 Correct Usage for the Body

• Apply an appropriate amount and massage onto the body after showering
• Use daily or as needed

For Hair:

• Use to massage the scalp or hair ends
• Use twice a week for dry or brittle hair

For Fragrance:

• Apply a small amount to the body or hands for a natural scent
• Can be combined with other essential oils to increase longevity and fragrance

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin and hair types
• Suitable for all body areas

🔹 Expected Results

• Instant softness and hydration for skin and hair
• Protection of hair from split ends and dryness
• Natural, refreshing scent for body and hair
• Improved skin and hair texture within a few weeks

🔹 Combining Butter with Other Products

• With jojoba oil or almond oil to increase hydration
• With argan oil for dry and brittle hair
• With essential oils like lavender or rose to increase longevity and fragrance

🔹 Safety and Warnings

• Perform a patch test before full use
• For external use only
• Avoid direct contact with eyes

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Butter Color and Texture

• Natural light red color
• Medium, smooth texture that melts quickly when warmed in the hands

🔹 Quality and Source

• 100% natural
• Free from preservatives or chemicals

🔹 FAQs – Strawberry Butter

• Is it suitable for sensitive skin? → Yes, after warming a small amount before use
• Can it be used on hair daily? → Yes, in small amounts on the ends
• Does it provide a long-lasting scent? → Yes, a natural scent that lasts for hours
• Can it be combined with other natural oils? → Yes, to increase hydration and fragrance

🔹 Return and Exchange Policy

• Product returns or exchanges are permitted within 7 days from the date of receipt, according to the following conditions:
– Product is in its original condition
– Unopened and unused
– Proof of purchase or invoice is present

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction, and customer bears shipping cost
• In case of product defect or damage: Company bears all fees, and full refund or exchange is issued

🔹 Refund Method

• Product inspection first
• Transfer of amount immediately upon receipt of product after deducting any administrative fees, if applicable

🔹 Important Note

• Open or used products are not eligible for return unless there is a proven manufacturing defect

Oils Magic