Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Soothes skin irritations, reduces redness and sensitivity
• Deeply moisturizes skin and enhances its radiance and elasticity
• Helps soothe sunburn and minor wounds
• Promotes hair growth and strengthens follicles
• Reduces itching and dandruff, and promotes scalp health
• Refreshes the body and reduces feelings of fatigue and exhaustion
• Contains antioxidants that fight free radicals and maintain skin health

🔹 Main Uses

• Moisturizing and soothing skin after sun exposure or dryness
• Treating sunburn, minor cuts, and scratches
• Improving daily skin elasticity and radiance
• Soothing the scalp and reducing itching and dandruff
• Promoting hair growth and strengthening follicles
• Using for the body to relieve fatigue and exhaustion

🔹 Important Warning Before Use

• 100% natural gel, for external use only
• It is recommended to perform a sensitivity test before full use
• For external use only

🔹 Correct Application Method for Hair

• Massage directly onto the scalp and hair
• Leave on for 30–60 minutes or overnight with a hair cap
• Wash with shampoo as usual
• Use 2–3 times a week

For Skin:

• Apply a suitable amount to the face or body
• Massage gently until absorbed
• Can be used daily morning and evening

For Body:

• Use after showering on the entire body
• Refreshes the skin and reduces feelings of exhaustion
• Can be combined with other natural oils for relaxing massage

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin and hair types
• Suitable for sensitive skin
• Suitable for all body areas

🔹 Expected Results

• Immediate skin hydration and softness
• Soothing inflammation and redness within a few days
• Reducing itching and dandruff on the scalp
• Promoting hair growth and strengthening follicles within 4–6 weeks
• Body relaxation and revitalization after use

🔹 Combining Gel with Other Products

• With jojoba or argan oil for hair to increase shine
• With lavender oil for skin for relaxation and calm
• With natural body creams for enhanced nourishment and hydration

🔹 Safety and Warnings

• Sensitivity test before full use
• For external use only
• Avoid direct contact with eyes
• Safe for sensitive skin

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Gel Color and Consistency

• Light transparent color
• Light gel consistency, absorbs quickly without any greasy residue

🔹 Quality and Source

• 100% natural
• Extracted from fresh aloe vera leaves

🔹 Frequently Asked Questions – Aloe Vera Gel

• Is it suitable for sensitive skin? → Yes, absolutely
• Can it be used for hair? → Yes, to strengthen follicles and reduce dandruff
• Can it be used daily? → Yes, for skin, hair, and body
• Can it be applied to minor wounds? → Yes, it soothes and promotes healing

🔹 Return and Exchange Policy

• Products can be returned or exchanged within 7 days from the date of receipt, subject to the following conditions:
– Product must be in its original condition
– Unopened and unused
– With invoice or proof of purchase

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction, customer bears shipping cost
• In case of product defect or damage: company bears all fees, and full refund or exchange is issued

🔹 Refund Method

• Product inspection first
• Amount transferred immediately upon receipt of product, after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products cannot be returned unless there is a proven manufacturing defect

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