Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Deeply moisturizes skin, giving it softness and elasticity
• Protects skin from dryness and cracking
• Soothes irritations and itching
• Strengthens hair and gives it shine and softness
• Maintains scalp health and reduces breakage
• Protects feet from cracking and dryness
• Contains antioxidants to renew cells and delay signs of aging

🔹 Primary Uses

• Full body moisturization after showering
• Treating dry, rough skin and cracked areas
• Strengthening hair, moisturizing it, and protecting ends
• Foot care to reduce cracks and roughness
• Soothing skin after sun exposure or environmental factors
• Protecting skin from signs of aging and dryness

🔹 Important Pre-Use Notice

• 100% natural and free from chemicals
• It is preferable to warm a small amount between hands before use
• For external use only

🔹 Correct Application Method for Body

• Apply an appropriate amount and massage onto the body after showering
• Use daily or as needed

For Skin:

• Gently massage onto face or body until absorbed
• Can be mixed with other natural oils for increased nourishment

For Hair:

• Use to massage the scalp or hair ends
• Leave for 30–60 minutes, then shampoo
• Use twice a week for dry or brittle hair

For Feet:

• Massage onto feet before bed
• It is preferable to wear cotton socks to enhance moisturization

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin and hair types
• Suitable for sensitive skin after a simple patch test
• Suitable for all body areas and feet

🔹 Expected Results

• Instant softness and hydration for skin and hair
• Reduction of cracks and roughness in feet
• Protection of skin and hair from dryness and breakage
• Improved skin elasticity and healthy appearance within a few weeks

🔹 Combining the Butter with Other Products

• With jojoba oil or almond oil for increased hydration
• With argan oil for dry and brittle hair
• With essential oils like lavender or rose for a relaxing experience

🔹 Safety and Warnings

• Perform a sensitivity test before full use
• For external use only
• Avoid direct contact with eyes

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Butter Color and Texture

• Natural white color
• Thick and smooth texture that melts quickly when warmed in hands

🔹 Quality and Source

• 100% natural, sourced from Ghana
• Free from preservatives or chemicals

🔹 FAQs – White Shea Butter

• Is it suitable for sensitive skin? → Yes, after warming a small amount before use
• Can it be used on hair daily? → Yes, in small amounts on the ends
• Does it protect feet from cracking? → Yes, noticeable after a few days
• Can it be combined with other natural oils? → Yes, for increased hydration and nourishment

🔹 Return and Exchange Policy

• Product returns or exchanges are permitted within 7 days from the date of receipt according to the following conditions:
– Product in its original condition
– Unopened and unused
– Proof of purchase or invoice available

🔹 Applicable Fees

• Return without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: Company bears all fees, and full refund or exchange is issued

🔹 Refund Method

• Product inspection first
• Refund immediately upon receipt of the product, after deducting any administrative fees, if applicable

🔹 Important Note

• Open or used products cannot be returned unless there is a proven manufacturing defect

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