Common Questions

Frequently Asked Questions

The first 5 questions are shown — tap "Show More" for the rest.

🔹 Key Benefits

• Deeply moisturizes skin, giving it softness and elasticity
• Protects skin from dryness and cracking
• Soothes irritations and itching
• Strengthens hair and gives it shine and softness
• Maintains scalp health and reduces breakage
• Protects feet from cracking and dryness
• Contains antioxidants to renew cells and delay signs of aging

🔹 Primary Uses

• Moisturizing the entire body after showering
• Treating dry, rough, and cracked skin areas
• Strengthening and moisturizing hair, and protecting ends
• Foot care to reduce cracks and roughness
• Soothing skin after sun exposure or environmental factors
• Protecting skin from signs of aging and dryness

🔹 Important Warning Before Use

• 100% natural and free of chemicals
• It is preferable to warm a small amount between the hands before use
• For external use only

🔹 Correct Body Application Method

• Apply a suitable amount and massage into the body after showering
• Use daily or as needed

For Skin:

• Gently massage onto face or body until absorbed
• Can be mixed with other natural oils for increased nourishment

For Hair:

• Use to massage the scalp or hair ends
• Leave on for 30–60 minutes, then wash with shampoo
• Use twice a week for dry or brittle hair

For Feet:

• Massage onto feet before bed
• It is preferable to wear cotton socks to enhance hydration

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin and hair types
• Suitable for sensitive skin after a simple test
• Suitable for all body areas and feet

🔹 Expected Results

• Immediate softness and hydration for skin and hair
• Reduced cracking and roughness in feet
• Protection of skin and hair from dryness and breakage
• Improved skin elasticity and healthy appearance within a few weeks

🔹 Combining the Butter with Other Products

• With jojoba oil or almond oil for increased hydration
• With argan oil for dry and brittle hair
• With essential oils like lavender or rose for a relaxing experience

🔹 Safety and Warnings

• Perform a sensitivity test before full use
• For external use only
• Avoid direct eye contact

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Butter Color and Consistency

• Natural yellow color
• Thick, smooth consistency that melts quickly when warmed in the hands

🔹 Quality and Origin

• 100% natural, sourced from Ghana
• Free of preservatives or chemicals

🔹 Frequently Asked Questions – Shea Butter

• Is it suitable for sensitive skin? → Yes, after warming a small amount before use
• Can it be used for hair daily? → Yes, in small amounts on the ends
• Does it protect feet from cracking? → Yes, and noticeably so after a few days
• Can it be combined with other natural oils? → Yes, to increase hydration and nourishment

🔹 Return and Exchange Policy

• Product returns or exchanges are allowed within 7 days from the date of receipt according to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice is present

🔹 Applicable Fees

• Return without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: Company bears all fees, and full refund or replacement is provided

🔹 Refund Method

• Product inspection first
• Transfer of amount immediately upon receipt of product after deducting any administrative fees, if any

🔹 Important Note

• Open or used products are not allowed to be returned unless there is a proven manufacturing defect

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