Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Gives skin natural softness and hydration
• Helps regenerate skin cells and improve skin texture
• Gives hair natural moisture and shine
• Protects hair from dryness and breakage
• Contains antioxidants to reduce signs of aging
• Gives body and hair a warm, natural aromatic scent

🔹 Primary Uses

• Full body hydration after showering
• Care for dry hair or split ends
• Improve skin texture, making it soft and supple
• Give body and hair a natural and attractive scent
• Protect skin and hair from dryness and environmental factors

🔹 Important Pre-Use Warning

• 100% natural and free of chemicals
• It is preferable to warm a small amount between the hands before use
• For external use only

🔹 Correct Usage Method for the Body

• Massage an appropriate amount onto the body after showering
• Use daily or as needed

For Hair:

• Use to massage the scalp or hair ends
• Leave on for 30–60 minutes, then wash with shampoo
• Use twice a week for dry or brittle hair

For Scenting:

• A small amount on the body or hands for a natural scent
• Can be combined with other essential oils to increase longevity and scent

🔹 Suitable Hair / Skin / Body Type

• Suitable for all skin and hair types
• Suitable for all body areas

🔹 Expected Results

• Instant softness and hydration for skin and hair
• Protection of hair from breakage and dryness
• A warm and distinctive natural scent for body and hair
• Improved skin and hair texture within a few weeks

🔹 Combining Butter with Other Products

• With jojoba oil or almond oil for increased hydration
• With argan oil for dry and brittle hair
• With essential oils like lavender or rose to enhance longevity and scent

🔹 Safety and Warnings

• Perform a sensitivity test before full use
• For external use only
• Avoid direct eye contact

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Butter Color and Texture

• Light creamy to faint white color
• Medium, smooth texture that melts quickly when warmed in the hands

🔹 Quality and Source

• 100% natural
• Free of preservatives or chemicals

🔹 FAQs – Vanilla Butter

• Is it suitable for sensitive skin? → Yes, after warming a small amount before use
• Can it be used daily for hair? → Yes, in small amounts on the ends
• Does it provide a lasting scent? → Yes, a natural scent that lasts for hours
• Can it be combined with other natural oils? → Yes, to increase hydration and scent

🔹 Return and Exchange Policy

• Product returns or exchanges are permitted within 7 days from the date of receipt, subject to the following conditions:
– Product is in its original condition
– Unopened and unused
– Proof of purchase or invoice is available

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction, and the customer bears the shipping cost
• In case of product defect or damage: The company bears all fees, and the full amount is refunded or exchanged

🔹 Refund Method

• Product inspection first
• Amount transferred immediately upon receipt of the product after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products are not permitted for return unless there is a proven manufacturing defect

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