Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Promotes hair growth and strengthens follicles
• Reduces hair loss
• Treats hair damage and split ends
• Gives hair softness and strong shine
• Moisturizes the scalp and prevents dryness
• Soothes scalp inflammation
• Delays premature graying
• Deeply moisturizes the skin
• Reduces wrinkles and fine lines
• Improves skin elasticity
• Unifies skin tone
• Reduces dark spots
• Treats acne scars
• Accelerates wound healing
• Gives skin freshness and plumpness

🔹 Primary Uses

• Treating hair loss and weakness
• Strengthening hair follicles
• Hair thickening and growth stimulation
• Treating split ends and damage
• Moisturizing the scalp
• Delaying premature graying
• Skin tightening and improving its elasticity
• Brightening and unifying skin tone
• Treating acne scars
• Reducing wrinkles and fine lines

🔹 Important Pre-Use Warning

• Relatively heavy oil
• Preferably dilute with a light carrier oil
• May clog pores for oily skin when used directly
• Always recommended to perform a patch test before full use
• For external use only
• Do not use internally

🔹 Correct Usage Method for Hair

• Gently massage onto scalp and hair
• Leave on for 1–3 hours or overnight
• Wash thoroughly with shampoo
• Use 2–3 times a week
For skin:
• Mix at a 1:4 ratio with a light oil
• Apply a very small amount with circular massage until absorbed
• Use in the evening 3–4 times a week

🔹 Suitable Hair / Skin Type

• Suitable for dry, normal, and brittle hair
• Suitable for dry and normal skin
• Suitable for sensitive skin after dilution
• Not suitable for very oily skin without strong dilution

🔹 Expected Results

• Reduced hair loss within 3–6 weeks
• Increased hair softness and shine within 2–4 weeks
• Improved scalp health within 2–3 weeks
• Immediate hydration and freshness for the skin
• Reduced wrinkles within 4–8 weeks
• Gradual lightening within 3–6 weeks

🔹 Combining Oil with Other Products

• With castor oil for hair thickening
• With argan oil for treating damage
• With jojoba oil for regulating oil production
• With rosehip oil for skin regeneration
• With almond oil for skin hydration

🔹 Safety and Warnings

• Patch test before full use
• Do not use internally
• Always dilute before use
• Avoid direct contact with eyes
• Not suitable for acne-prone skin without dilution
• Not suitable for pregnant women without consulting a doctor

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Oil Color and Texture

• Light yellow to golden color
• Relatively heavy texture
• Slightly viscous

🔹 Quality and Source

• 100% natural and cold-pressed
• Free from preservatives or chemicals
• Stored in a dark bottle to protect it from light

🔹 Frequently Asked Questions

• Does it cause excess oiliness? → Yes, if used directly in large quantities
• Can it be used daily? → Yes, after dilution
• Is it suitable for sensitive skin? → Yes, after strong dilution

🔹 Return and Exchange Policy

• Product return or exchange is permitted within 7 days from the date of receipt under the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice is required

🔹 Applicable Fees

• Return without defect: 5% administrative fee deduction, and the customer bears the shipping cost
• In case of product defect or damage: The company bears all fees, and the full amount is refunded or exchanged

🔹 Refund Method

• Product will be inspected first
• The amount will be transferred immediately upon receipt of the product after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products are not eligible for return unless there is a proven manufacturing defect

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