Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Soothes sensitive skin, reduces redness and irritation
• Treats mild inflammation and acne
• Deeply moisturizes skin, leaving it soft
• Relieves itching, eczema, and rashes
• Strengthens hair follicles and reduces stress-related hair loss
• Gives hair natural softness and shine
• Soothes the scalp and treats mild dandruff
• Helps relax and reduce nervous tension

🔹 Primary Uses

• Soothing sensitive and irritated skin
• Treating acne and redness
• Moisturizing dry and sensitive skin
• Soothing the scalp and reducing dandruff
• Strengthening hair and preventing hair loss
• Relaxation and improved sleep when massaged

🔹 Important Pre-Use Notice

• Generally a gentle and safe oil
• Always recommended to perform a patch test before full application
• Preferably dilute with a carrier oil for very sensitive skin

🔹 Correct Application Method for Skin

• A small amount on the face or body with gentle massage
• Use daily or as needed
• Can be applied before bed to soothe skin
For Hair:
• Gently massage into the scalp
• Leave on for 1–3 hours then shampoo
• Use 2–3 times a week
For Relaxation:
• A few drops on the neck, chest, or feet
• Light massage before bed
• Can be inhaled to calm nerves

🔹 Suitable Hair / Skin Type

• Suitable for all skin types
• Suitable for sensitive and dry skin
• Suitable for all hair types
• Suitable for children and the elderly

🔹 Expected Results

• Immediate skin soothing
• Improvement in redness and inflammation within 2–5 days
• Softness and shine for hair within two weeks
• Reduced hair loss within 3–6 weeks
• Relaxation and improved sleep from the first use

🔹 Combining Oil with Other Products

• With almond oil for deeper hydration and soothing
• With jojoba oil for oil regulation
• With argan oil for dryness treatment and hair shine
• With lavender oil to enhance relaxation

🔹 Safety and Warnings

• Patch test before full application
• Not for internal use
• Avoid direct eye contact
• Safe for daily external use

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Oil Color and Consistency

• Light yellow to golden color
• Light and fast-absorbing

🔹 Quality and Source

• 100% natural and cold-pressed
• Free from preservatives or chemicals
• Stored in a dark bottle to protect from light

🔹 Common Questions

• Does it cause allergies? → Rarely, suitable for sensitive skin
• Can it be used daily? → Yes, for skin and hair as needed
• Is it suitable for children? → Yes, in small doses

🔹 Return and Exchange Policy

• Returns or exchanges are allowed within 7 days from the date of receipt, subject to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice is required

🔹 Applicable Fees

• Return without defect: 5% administrative fee deducted, customer bears shipping cost
• In case of product defect or damage: Company bears all fees, full refund or exchange provided

🔹 Refund Method

• Product inspection first
• Amount transferred immediately upon receipt of product, after deducting any administrative fees if applicable

🔹 Important Note

• Opened or used products cannot be returned unless there is a proven manufacturing defect

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