Common Questions

Frequently Asked Questions

The first 5 questions are shown — tap "Show More" for the rest.

🔹 Key Benefits

• Moisturizes hair and scalp, giving them natural softness and shine
• Strengthens hair, prevents breakage, and increases its elasticity
• Nourishes skin and maintains its hydration and softness
• Reduces the appearance of aging signs and fine lines
• Strengthens eyelashes and eyebrows and increases their density
• Nourishes nails and prevents them from breaking
• Protects hair and skin from damage thanks to antioxidants

🔹 Primary Uses

• Moisturizing dry hair and increasing its shine
• Improving hair elasticity and reducing breakage
• Moisturizing dry and sensitive skin
• Softening skin and maintaining its elasticity
• Strengthening eyelashes and eyebrows
• Nourishing nails and preventing them from breaking

🔹 Important Pre-Use Notice

• Light and fast-absorbing, usually leaves no oily residue
• Always recommended to do a patch test before full application

🔹 Correct Hair Application Method

• Massage into the scalp or mix with other oils (jojoba or castor)
• Leave on for 1–3 hours, then shampoo
• Use 2–3 times a week
For Eyelashes and Eyebrows:
• A small drop daily before bed using a clean brush
For Skin:
• A small amount on the face or body with gentle massage
• Use daily or as needed

🔹 Suitable Hair / Skin Type

• Suitable for all hair and skin types
• Can be diluted for very sensitive skin or very fine hair

🔹 Expected Results

• Immediate softness and shine for hair and skin
• Deep hydration for hair and skin within 2–3 weeks
• Improved skin elasticity and reduced fine lines
• Strengthened hair and eyelashes within 4–6 weeks

🔹 Combining Oil with Other Products

• With jojoba oil for extra hydration
• With castor oil for hair and eyelash thickening
• With argan oil for dryness treatment and hair shine
• With almond oil for skin nourishment and hydration

🔹 Safety and Warnings

• Patch test before full use
• Not for internal use
• Avoid direct eye contact

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Oil Color and Consistency

• Natural wild blackberry seed oil color is dark red to brown
• Light to medium consistency and absorbs quickly without leaving an oily residue

🔹 Quality and Source

• 100% natural and cold-pressed
• Free from preservatives or chemicals
• Stored in a dark bottle to protect it from light

🔹 Frequently Asked Questions

• Does it cause excessive oiliness? → No, it absorbs easily
• Can it be used daily? → Yes, for skin and hair as needed
• Is it suitable for sensitive skin? → Yes, very suitable

🔹 Return and Exchange Policy

• Products can be returned or exchanged within 7 days from the date of receipt, subject to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice must be provided

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction, customer bears shipping cost
• In case of product defect or damage: Company bears all fees, and full refund or exchange is provided

🔹 Refund Method

• Product inspection first
• Amount transferred immediately upon receipt of the product after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products cannot be returned unless there is a proven manufacturing defect

Oils Magic