Common Questions

Frequently Asked Questions

The first 5 questions are shown — tap "Show More" for the rest.

🔹 Key Benefits

• Stimulates hair growth and strengthens hair follicles
• Reduces hair loss and slows down the effect of DHT hormone
• Increases hair density and gives it a healthy shine
• Activates blood circulation to the scalp
• Reduces hair loss caused by stress and fatigue
• Promotes scalp health and reduces itching and dandruff
• Nourishes hair and nails with essential proteins and minerals

🔹 Primary Uses

• Treatment of hereditary baldness and weak hair
• Strengthening hair follicles and increasing hair density
• Improving hair shine and reducing breakage
• Activating blood circulation to the scalp
• Strengthening nails, eyelashes, and eyebrows

🔹 Important Pre-Use Notice

• Light and fast-absorbing, usually leaves no greasy residue
• It is always recommended to perform a patch test before full use

🔹 Correct Hair Usage Method

• Massage directly onto the scalp or mix with other oils (jojoba or castor)
• Leave for 1-3 hours then wash with shampoo
• Use 2-3 times a week
For eyelashes and eyebrows:
• A small dot daily before bed using a clean brush
For skin:
• A small amount on dry or oily areas as needed
• Use daily or as needed

🔹 Suitable Hair / Skin Type

• Suitable for all hair and skin types
• Can be diluted for very sensitive skin or very fine hair

🔹 Expected Results

• Stimulates hair growth within 4-6 weeks
• Increases hair density and improves its appearance within 6-12 weeks
• Reduces hair loss and improves scalp health

🔹 Blending Oil with Other Products

• With jojoba oil to strengthen follicles and reduce DHT
• With castor oil for hair and lash thickening
• With argan oil for dryness treatment and hair shine
• With almond oil for skin nourishment and hydration

🔹 Safety and Warnings

• Patch test before full use
• Do not use internally
• Avoid direct contact with eyes

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12-24 months

🔹 Oil Color and Texture

• Natural ginseng oil color is light brown to golden
• Light to medium density and absorbs quickly

🔹 Quality and Source

• 100% natural and cold-pressed
• Free from preservatives or chemicals
• Stored in a dark container to protect it from light

🔹 Frequently Asked Questions

• Does it cause excessive oiliness? → No, it absorbs easily
• Can it be used daily? → Yes, for skin and hair as needed
• Is it suitable for sensitive skin? → Yes, very suitable

🔹 Return and Exchange Policy

• Products can be returned or exchanged within 7 days from the date of receipt according to the following conditions:
– Product is in its original condition
– Unopened and unused
– Proof of purchase or invoice is present

🔹 Applicable Fees

• Return without defect: 5% administrative fee deducted and shipping cost borne by the customer
• In case of a defect or damage to the product: the company bears all fees and the full amount is refunded or exchanged

🔹 Refund Method

• Product inspection first
• Amount transferred immediately upon receipt of the product after deducting any administrative fees, if any

🔹 Important Note

• Opened or used products cannot be returned unless there is a proven manufacturing defect

Oils Magic