Common Questions

Frequently Asked Questions

The first 5 questions are shown — tap "Show More" for the rest.

What is it?

A fragrance extracted from natural lavender oil, it soothes the nerves and promotes relaxation.

Its main benefits:

• Relieves psychological tension and anxiety
• Helps with restful sleep and deep relaxation
• Gives the skin a calm, natural scent

How to use:

• Apply a small amount to the body before bed or during a massage
• Can be applied to a pillow to enhance relaxation

Safety and warnings:

• Sensitivity test before use
• Sensitivity test before use
• Not suitable for children under 3 years old
• Not for internal use

🔹 Return and Exchange Policy

• Products can be returned or exchanged within 7 days from the date of receipt, subject to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice is required

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction and customer bears shipping costs
• In case of product defect or damage: Company bears all fees, and a full refund or exchange is issued

🔹 Refund Method

• Product inspection first
• Transfer of amount immediately upon receipt of the product after deducting any administrative fees, if any

🔹 Important Note

• Opened or used products are not eligible for return unless there is a proven manufacturing defect

Oils Magic