Common Questions

Frequently Asked Questions

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🔹 Key Benefits

• Renews skin cells and stimulates collagen production
• Reduces wrinkles and fine lines
• Treats acne scars and blemishes
• Helps lighten and even skin tone
• Reduces hyperpigmentation and dark spots
• Deeply moisturizes the skin without clogging pores
• Enhances skin elasticity and tightens the skin
• Soothes redness and inflammation
• Improves skin texture and gives it radiance
• Rich in Vitamins A and C and antioxidants
• Fights signs of aging
• Restores skin's vitality and natural glow

🔹 Primary Uses

• Treatment of wrinkles and fine lines
• Skin lightening and evening skin tone
• Treatment of acne scars and blemishes
• Reduction of hyperpigmentation and dark spots
• Moisturizing dry and combination skin
• Tightening skin and improving its elasticity
• Soothing sensitive skin
• Treatment of stretch marks

🔹 Important Note Before Use

• Light and fast-absorbing oil
• Does not typically clog pores
• Always recommended to perform a patch test before full application
• Best used at night due to Vitamin A's photosensitivity
• Do not use with retinol products in the same routine

🔹 Correct Usage for Skin

• 2–4 drops on clean, dry skin
• Gently massage until absorbed
• Use nightly
• Can be used around the eyes with caution and a very small amount
For pigmentation and scars:
• A small dot directly on the affected area
• Use twice daily
For sensitive areas:
• Mix 1:1 with jojoba or almond oil
• Use once daily in the evening

🔹 Suitable Skin Type

• Suitable for dry, normal, and combination skin
• Suitable for sensitive skin
• Suitable for acne-prone skin (non-comedogenic)
• May not be suitable for very oily skin except in small amounts

🔹 Expected Results

• Immediate skin radiance and hydration
• Improved skin texture within 7–10 days
• Gradual lightening within 3–4 weeks
• Significant reduction in wrinkles within 4–8 weeks
• Improved acne scars and blemishes within 4–12 weeks

🔹 Combining Oil with Other Products

• With jojoba oil for balanced hydration
• With argan oil for nourishing dry skin
• With Vitamin E oil for anti-aging
• With Moroccan rose oil for additional lightening

🔹 Safety and Warnings

• Patch test before full application
• Not for internal use
• Avoid direct eye contact
• Sunscreen use is recommended in the morning
• Suitable for pregnant women in moderate amounts

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 6–12 months after opening

🔹 Oil Color and Texture

• Light red to pink color
• Very light and fast-absorbing texture

🔹 Quality and Source

• 100% natural and cold-pressed
• Free from preservatives or chemicals
• Stored in a dark bottle to protect from light

🔹 Common Questions

• Does it cause breakouts? → No, it's non-comedogenic
• Can it be used daily? → Yes, nightly
• Is it suitable for sensitive skin? → Yes, very suitable

🔹 Return and Exchange Policy

• Products can be returned or exchanged within 7 days from the date of receipt, provided the following conditions are met:
– Product is in its original condition
– Unopened and unused
– Proof of purchase or invoice is present

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deducted, and customer bears shipping cost
• In case of product defect or damage: company bears all fees, and full refund or exchange is provided

🔹 Refund Method

• Product will be inspected first
• Amount will be transferred immediately upon receipt of the product, after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products cannot be returned unless there is a proven manufacturing defect

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