Common Questions

Frequently Asked Questions

The first 5 questions are shown — tap "Show More" for the rest.

🔹 Key Benefits

• Refreshes the skin and gives it a fresh, vibrant look
• Soothes inflammation and redness in sensitive skin
• Helps reduce signs of fatigue and exhaustion
• Enhances skin elasticity and improves its texture
• Rich in antioxidants to support skin health and combat signs of aging
• Maintains skin balance and reduces excess oils

🔹 Primary Uses

• Soothes sensitive and irritated skin
• Enhances skin radiance and natural glow
• Supports skin elasticity and reduces wrinkles and fine lines
• Improves skin texture, making it soft
• Can be used as a toner or refreshing facial mist

🔹 Important Pre-Use Notice

• Very light and absorbs quickly
• Always recommended to perform a sensitivity test before full use
• For external use only

🔹 Correct Application Method for Skin

• Spray directly onto the face after cleansing
• Use morning and evening or as needed
• Can be used as a refreshing mist on the skin throughout the day

🔹 Suitable Skin Type

• Suitable for all skin types, especially sensitive and normal
• Safe after dilution for very dry skin
• Can be used for combination and oily skin in moderation

🔹 Expected Results

• Immediate skin softness after use
• Reduction of redness and inflammation within two weeks
• Skin radiance and vitality, and improved texture within 3–4 weeks
• Support for skin elasticity and delaying the appearance of aging signs

🔹 Combining Hydrosol with Other Products

• With face creams to increase hydration
• With jojoba or almond oil to enhance skin nourishment
• With clay or coffee masks to reduce inflammation and improve skin texture

🔹 Safety and Warnings

• Sensitivity test before full use
• Avoid direct eye contact
• For external use only

🔹 Storage and Shelf Life

• Store in a cool, dry place away from sunlight
• Close tightly after each use
• Shelf life: 12–24 months

🔹 Product Color and Texture

• Light pink, clear liquid
• Very light and absorbs quickly without any greasy residue

🔹 Quality and Source

• 100% natural
• Natural hydrosol without chemical substances

🔹 Frequently Asked Questions

• Can it be used daily? → Yes, as needed
• Is it suitable for sensitive skin? → Yes, after dilution if necessary
• Does it leave a strong scent? → A mild, natural floral scent

🔹 Return and Exchange Policy

• Returns or exchanges are allowed within 7 days from the date of receipt, subject to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Presence of an invoice or proof of purchase

🔹 Applicable Fees

• Returns without defect: 5% administrative fee deduction, and the customer bears shipping costs
• In case of product defect or damage: The company bears all fees, and the full amount is refunded or exchanged

🔹 Refund Method

• Product inspection first
• Amount transferred immediately upon receipt of the product after deducting any administrative fees, if applicable

🔹 Important Note

• Opened or used products are not eligible for return unless there is a proven manufacturing defect

Oils Magic