Common Questions
Frequently Asked Questions
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🔹 What is the Acne and Pigmentation Set (Normal and Dry Skin)?
The Acne and Pigmentation Set is a complete natural formula, specifically designed to treat pimples, irritations, and dark spots, while moisturizing dry skin and giving it softness and a healthy glow.
The formula relies on deeply cleansing the skin, soothing it, and reducing inflammation, while gradually improving and unifying skin tone.
The formula relies on deeply cleansing the skin, soothing it, and reducing inflammation, while gradually improving and unifying skin tone.
The set is used therapeutically for:
• Reducing acne and pimples
• Treating pigmentation and dark spots
• Moisturizing dry skin and preventing excessive dryness
• Soothing inflammation and redness
• Improving skin elasticity and healthy appearance
• Treating pigmentation and dark spots
• Moisturizing dry skin and preventing excessive dryness
• Soothing inflammation and redness
• Improving skin elasticity and healthy appearance
🔹 Key benefits of the Acne and Pigmentation Set
• Reduces acne and limits the appearance of pimples
• Improves and unifies skin tone gradually
• Moisturizes dry skin and maintains its elasticity
• Reduces redness and skin inflammation
• Nourishes and protects the skin from dryness and damage
• Gives the skin a healthy and natural glow
• Improves and unifies skin tone gradually
• Moisturizes dry skin and maintains its elasticity
• Reduces redness and skin inflammation
• Nourishes and protects the skin from dryness and damage
• Gives the skin a healthy and natural glow
🔹 Problems treated by the Acne and Pigmentation Set
• Acne and pimples on normal and dry skin
• Pigmentation and dark spots caused by sun or hormones
• Redness and irritation
• Loss of skin freshness
• Dry and rough skin
• Pigmentation and dark spots caused by sun or hormones
• Redness and irritation
• Loss of skin freshness
• Dry and rough skin
🔹 Essential oils and ingredients and their benefits
Argan oil: moisturizes and protects skin from dryness
Sweet almond oil: gives skin softness and nourishes it
Rosehip oil: reduces pigmentation and regenerates skin cells
Jojoba oil: regulates natural oil secretion and maintains skin balance
Tea tree oil: antibacterial and reduces pimples and acne
Lemongrass oil: soothes inflammation and provides a natural glow
Lavender oil: reduces redness and soothes sensitive skin
Sweet almond oil: gives skin softness and nourishes it
Rosehip oil: reduces pigmentation and regenerates skin cells
Jojoba oil: regulates natural oil secretion and maintains skin balance
Tea tree oil: antibacterial and reduces pimples and acne
Lemongrass oil: soothes inflammation and provides a natural glow
Lavender oil: reduces redness and soothes sensitive skin
🔹 Correct usage method
1. Apply an appropriate amount of the mixture to thoroughly cleansed skin
2. Gently massage in circular motions to encourage absorption
3. Use morning and evening for best results
4. Can be mixed with day or night cream as needed
5. Use once daily in the evening
Leave on overnight and wash off in the morning if needed
2. Gently massage in circular motions to encourage absorption
3. Use morning and evening for best results
4. Can be mixed with day or night cream as needed
5. Use once daily in the evening
Leave on overnight and wash off in the morning if needed
🔹 Suitable skin type
• Suitable for normal and dry skin
• Reduces inflammation and maintains hydration
• Can be used on the face and neck
• Not recommended for use in large quantities on very oily skin
• Reduces inflammation and maintains hydration
• Can be used on the face and neck
• Not recommended for use in large quantities on very oily skin
🔹 Expected results
• Immediate soothing of skin and reduction of redness from the first use
• Noticeable improvement in pimples and pigmentation within 2-3 weeks
• Hydration and softness for dry skin from the first week
• Better results with regular use for one to two months
• Noticeable improvement in pimples and pigmentation within 2-3 weeks
• Hydration and softness for dry skin from the first week
• Better results with regular use for one to two months
🔹 Safety and Warnings
• It is recommended to perform an allergy test before first use
• Apply a small amount to a patch of skin for 24 hours, if no redness or itching appears → safe
• Not suitable for children under 10 years old
• Not suitable for pregnant women except after medical consultation
• Avoid direct contact with eyes
• Apply a small amount to a patch of skin for 24 hours, if no redness or itching appears → safe
• Not suitable for children under 10 years old
• Not suitable for pregnant women except after medical consultation
• Avoid direct contact with eyes
🔹 Return and Exchange Policy
• Returns or exchanges are allowed within 7 days from the date of receipt, according to the following conditions:
– Product in original condition
– Unopened and unused
– Proof of purchase or invoice
– Product in original condition
– Unopened and unused
– Proof of purchase or invoice
🔹 Applicable Fees
• Returns without defect: 5% administrative fees deducted and shipping cost borne by the customer
• In case of product defect or damage: the company bears all fees, and the full amount is refunded or exchanged
• In case of product defect or damage: the company bears all fees, and the full amount is refunded or exchanged
🔹 Refund Method
• Product inspection first
• The amount will be transferred immediately upon receipt of the product, after deducting any administrative fees, if any
• The amount will be transferred immediately upon receipt of the product, after deducting any administrative fees, if any
🔹 Important Note
• Opened or used products are not allowed to be returned unless there is a proven manufacturing defect
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