Common Questions

Frequently Asked Questions

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🔹 What is Ro'ya Mix for eyelashes and eyebrows?

Ro'ya Mix is a concentrated natural formula dedicated to thickening and lengthening eyelashes and eyebrows, strengthening follicles, and stimulating hair growth in sparse areas safely and gradually.
The mix relies on nourishing oils that stimulate blood circulation, helping to strengthen the hair from root to tip, prevent shedding, and restore natural density.

Ro'ya Mix is used for:

• Eyelash thickening
• Eyelash lengthening
• Filling sparse eyebrows
• Strengthening hair follicles
• Reducing eyelash and eyebrow shedding
• Improving the natural appearance of eyebrows and eyelashes

🔹 Key benefits of Ro'ya Mix

• Stimulates eyelash and eyebrow growth
• Increases density and thickness
• Gradually fills in sparse areas
• Reduces shedding
• Strengthens hair follicles
• Provides a healthy shine
• Moisturizes hair without irritating the eyes

🔹 Problems Ro'ya Mix addresses

• Weak and shedding eyelashes
• Short eyelashes
• Sparse eyebrows
• Thinning hair in eyebrows
• Sparse and brittle eyelashes
• Eyelash damage due to makeup or false eyelashes

🔹 Essential oils and ingredients and their benefits

Castor Oil: Stimulates hair growth, increases density, and strengthens follicles
Sweet Almond Oil: Moisturizes and nourishes hair, preventing breakage
Jojoba Oil: Regulates oil secretion and strengthens hair follicles
Argan Oil: Restores vitality and shine, and prevents damage
Vitamin E: A powerful antioxidant that protects follicles and stimulates growth
Rosemary Oil: Stimulates blood circulation and promotes hair growth

🔹 Correct usage instructions

1. Ensure eyelashes and eyebrows are clean and free of makeup.
2. Using a clean mascara brush or dropper, apply a very small amount.
3. Gently brush the mix onto eyelashes from roots to tips.
4. Apply to eyebrows in the direction of hair growth.
5. Use once daily in the evening.
Leave overnight and wash off in the morning if needed.

🔹 Suitable eyelash and eyebrow types

• Suitable for all eyelash and eyebrow types
• Suitable for sensitive eyelashes and eyebrows
• Does not cause eye irritation when used correctly
• Lightweight and non-greasy

🔹 Expected results

• Improved strength and shine of eyelashes within the first two weeks
• Reduced shedding within 2–3 weeks
• Noticeable increase in density and length within 4–8 weeks
• Better results with consistent use for two to three months

🔹 Safety and Warnings

• It is recommended to perform a sensitivity test before first use
• Apply behind the ear for 24 hours
• For external use only
• Avoid direct contact with eyes
• In case of contact with eyes, rinse immediately with water
• Not suitable for pregnant women without consulting a doctor

🔹 Return and Exchange Policy

• Product return or exchange is permitted within 7 days from the date of receipt, subject to the following conditions:
– Product must be in its original condition
– Unopened and unused
– Proof of purchase or invoice is required

🔹 Applicable Fees

• Return without defect: 5% administrative fee deduction and customer bears shipping cost
• In case of product defect or damage: the company bears all fees and the full amount is refunded or exchanged

🔹 Refund Method

• Product will be inspected first
• The amount will be transferred immediately upon receipt of the product after deducting any administrative fees, if any

🔹 Important Note

• Opened or used products cannot be returned unless there is a proven manufacturing defect

Oils Magic

Ru'ya

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Refreshing and invigorating for the scalp and skin — boosts blood circulation in the scalp

LE 345.00 LE 290.00

A concentrated formula for thickening eyelashes and eyebrows, it strengthens follicles and stimulates natural growth, providing a dense and striking look for the eyes with a healthy and strong texture. Frequently As...

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